You have questions?
We’ve got answers.
What is Koho?
Koho is a mobile hub for your money. After downloading the Koho app and signing up, you’ll get instant access to the app and your new Koho Card will be on it’s way.
Does Koho have fees?
No asterisks or small print here. Koho tries to avoid fees. Unfortunately certain things, like foreign transactions, cost us money. That said, we aim to be the lowest cost option in Canada and you’ll always know if you’ve been charged a fee.
How are you different from Mint?
Mint is a tool for tracking spending and savings. We took that functionality and built it directly into the app. This means all the insights you get from tracking your spending are generated automatically. A one stop shop. You can learn more about how Koho stacks up here.
Koho Card and App Questions
What is the Koho Card?
It’s a reloadable prepaid Visa card issued by Peoples Trust Company.
Where is the Koho Card accepted?
Everywhere Visa* is accepted.
What can I do with the Koho Card and app?
With your Koho card you can make purchases everywhere Visa is accepted, set up automatic/direct paycheque loads, transfer money, access and locate 8,500 fee-free ATMs, setup bill payments, plus a bunch of new features like goals, spending insights, real time updates, and oh, so much more.
Can I use my Koho card at restaurants, hotels, gas stations and for car rentals?
Yes! Some merchants, such as some restaurants, salons, hotels, gas stations and car rental companies, place an authorization hold on credit cards when a purchase is made. This is in place for the merchant to ensure you have enough funds on your card to cover the purchase. In the case of restaurants and salons, they may add 15-20% to the purchase amount to cover tips. In all cases, the transaction will settle at the correct amount you authorized for.
Can I use my Koho card for online gambling?
Can I use my Koho card while travelling?
You sure can! We have a foreign transaction fee of 1.5%, which is lower than most credit cards (but we do not profit from this, or any fees). We’ve put together some tips on travelling with your Koho card here.
How do I put money on my Koho Card?
You can have your paycheque applied automatically via our direct load form, use an e-transfer or link your existing bank account to send funds directly to Koho. You can also link your PayPal and Stripe accounts to Koho.
What is direct/automatic paycheque load?
Direct paycheque load automatically routes your pay to your Koho Card and updates you with the balance in real time. You can have your entire paycheque loaded or a percentage of your income, whatever suits your life.
How do I reset my PIN?
Give us a call at 1-855-KOHO-999, option 3, Monday to Friday between 9am-5pm PSTand we’ll get this reset for you.
What happens if my card is lost or stolen?
Lock your card in the app to prevent unauthorized purchases, and then get in contact with us in-app immediately.
What if I need cash?
While cash is no longer king, we know it’s good to have. We use the Visa Plus network to give you access to more than 8,500 ATMs across Canada. ATM Cash withdrawals from any DC Bank ATM (located at most subways, train stations, convenience stores, etc.) are fee-free with Koho.
When can I get my Koho Card?
You’ll receive your card in the mail once you’ve created and activated your account with Koho. This typically takes 10 business days from account activation.
How should I use Koho?
When are chip-enabled cards coming?
Our chip & PIN cards (with tap functionality) are in the works, and will be available in Summer 2017. We’ll be sure to reach out to all our existing Koho members on how they can upgrade to our new chip-enabled cards when they’re ready to go.
What do you do with my information?
Security is our first concern both as the users and developers of Koho. We never share or sell your personal information without your express consent.
Are you a financial institution?
Nope. We provide more detail around it here.
So then, who holds my money?
Peoples Trust, a federal financial institution, issues the card and holds the funds for it.
Are you available in Quebéc?
Sorry, Koho is not yet available in Québec but we’re working on it.
What if I live outside Canada? Can I use Koho?
Koho is exclusive to Canada. One more reason to immigrate, I suppose.
Where can I learn more about what you’re working on and share feedback?
Check out out public roadmap here! Feel free to vote on features you want to see and submit requests for features we aren’t working on yet.