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General Questions

What is Koho?

Koho is a mobile hub for your money. After downloading the Koho app and signing up, you’ll get instant access to the app and your new Koho Card will be on its way.

Does Koho have fees?

No asterisks or small print here. Koho tries to avoid fees. Unfortunately certain things, like foreign transactions, cost us money. That said, we aim to be the lowest cost option in Canada and you’ll always know if you’ve been charged a fee.

How are you different from Mint?
Mint is a tool for tracking spending and savings. We took that functionality and built it directly into the app. This means all the insights you get from tracking your spending are generated automatically. A one stop shop. You can learn more about how Koho stacks up here.

Koho Card and App Questions

What is the Koho Card?

It’s a reloadable prepaid Visa card issued by Peoples Trust Company.

Where is the Koho Card accepted?

Everywhere Visa* is accepted.

What can I do with the Koho Card and app?

With your Koho card you can make purchases everywhere Visa is accepted, set up automatic/direct paycheque loads, transfer money, access and locate 8,500 fee-free ATMs, setup bill payment, plus a bunch of new features like goals, spending insights, real time updates, and oh, so much more.

Can I use my Koho card at restaurants, hotels, gas stations and for car rentals?
Yes! Some merchants, such as some restaurants, salons, hotels, gas stations and car rental companies, place an authorization hold on credit cards when a purchase is made. This is in place for the merchant to ensure you have enough funds on your card to cover the purchase. In the case of restaurants and salons, they may add 15-20% to the purchase amount to cover tips. In all cases, the transaction will settle at the correct amount you authorized for within 14-45 business days (sometimes sooner)
What are the velocity limits on my Koho card?

Please see our Card Holders Agreement here for a full list of the velocity limits on your Koho card.

How long does it take for a refund or return to be processed?
Returns/refunds can take 2-5 business days to appear on your Koho account. As soon as we receive the funds from the merchant, you’ll see it back on your account.
Can I use my Koho card for online gambling?

No.

Can I use my Koho card while travelling?

You sure can! We have a foreign transaction fee of 1.5%, which is lower than most credit cards (but we do not profit from this, or any fees). We’ve put together some tips on travelling with your Koho card here.

How do I put money on my Koho Card?

You can have your paycheque applied automatically via our direct load form, use an e-transfer or link your existing bank account to send funds directly to Koho. You can also link your PayPal and Stripe accounts to Koho. To learn how to load your Koho Card, see here.

What is direct/automatic paycheque load?
Direct paycheque load automatically routes your pay to your Koho Card and updates you with the balance in real time. You can have your entire paycheque loaded or a percentage of your income, whatever suits your life.
How do I reset my PIN?

Give us a call at 1-855-KOHO-999, option 4, Monday to Friday between 9am-5pm PST and we’ll get this reset for you.

What happens if my card is lost or stolen?
Lock your card in the app to prevent unauthorized purchases, and then get in contact with us in-app immediately.
What if I need cash?
While cash is no longer king, we know it’s good to have. We use the Visa Plus network to give you access to more than 8,500 ATMs across Canada. ATM Cash withdrawals from any DC Bank ATM (located at most subways, train stations, convenience stores, etc.) are fee-free with Koho.
When can I get my Koho Card?
You’ll receive your card in the mail once you’ve created and activated your account with Koho. This typically takes 10 business days from account activation.
How should I use Koho?
We’ve put together some tips on getting started with Koho here.

Other Questions

What do you do with my information?
Security is our first concern both as the users and developers of Koho. We never share or sell your personal information without your express consent.
Are you a financial institution

Nope. We provide more detail around it here.

So then, who holds my money?

Peoples Trust, a federal institution, issues the card and holds the funds for it.

Are you available in Québec?

Sorry, Koho is not yet available in Québec but we’re working on it.

What if I live outside Canada? Can I use Koho?

Koho is exclusive to Canada. One more reason to immigrate, I suppose.

Where can I learn more about what you're working on and share feedback?

Check out our public roadmap here! Feel free to vote on features you want to see and submit requests for features we aren’t working on yet.

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Awesome! Glad to have you!