Contact

Get in touch with our support team

We find that most questions can be easily resolved with our extensive Help Centre, so recommend checking that out first. If you can't find the answer you're looking for, our friendly and knowledgeable team of agents is available to help 7 days a week!

Here's how you can reach us through our in-app or web chat:

For mobile users

If you have the KOHO app downloaded already:

Tap here

Login

Tap on the profile icon in the top left corner

Scroll down to Support

If you have the KOHO app downloaded but are having trouble logging in:

Tap here

Tap Forgot Password

Tap on the chat bubble in the top right corner

For web users

If you want to contact us from our web platform:

Click here

Click the chat bubble in the top right corner

Chat with us Live
KOHO Customer Support

Partnerships

Interested in partnering with us? Send us a note at [email protected].

Lingering Questions?

See our FAQ section for advice and answers from the KOHO team.

FAQ

Security Questions?

Do you suspect a fraud issue with your account? Reach out to us at [email protected].

Have you discovered a security vulnerability in our system? Let us know via our Vulnerability Disclosure Program, with details on how to reproduce the suspected issue.

Company

AboutAffiliatesCareersCommunity DiscountsCultureEnterpriseLearnNewcomersTravelStatusStudent & Graduate Discounts

Connect

The KOHO Mastercard® Prepaid card is issued by KOHO Financial Inc. pursuant to license by Mastercard International Incorporated. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated.

By using this website, you accept our Terms and Conditions. Follow these links for more information on our Privacy Policy and Accessibility Policy. © 2024 KOHO Financial Inc.