How can we help? Real support, real fast
We’re here around-the-clock, 7 days a week. Find answers on our Help Centre or chat with us directly.
Get support without the wait
You’ve got options. Choose the most convenient way to get what you need, when you need it.
Go to our help centre
Got questions? We’ve got answers. We recommend trying this way first, to find what you need in seconds.
Chat to us
We're here for you! You can chat with our friendly support team in 2 ways.
Our app
Sign into your KOHO app, go to your profile section, then head to Support.
Our website
Sign into your KOHO account on our website, then go to Get Help.
We let our metrics speak for themselves
| Response Results | January ‘25 | February ‘25 | March ‘25 |
| CSAT with Paid Plan Members | 92.2% | 94.1% | 93.4% |
| CSAT with Free Plan Users | 63.5% | 75.3% | 77.9% |
| First Response time on Paid Plan Members | 3m 55s | 1m 30s | 1m 4s |
| First Response time on Free Plan Users | 7m 20s | 1m 17s | 1m 43s |
Security Questions
Do you suspect a fraud issue with your account? Reach out to us at [email protected].
Have you discovered a security vulnerability in our system? Let us know via our Vulnerability Disclosure Program, with details on how to reproduce the suspected issue.
Our members say it best
We’re proud of the 5* support experience we give to our members. Hear it from them– real praise from real people.
Partnerships
Interested in partnering with us? Send us a note at [email protected].
We'll reach out in the event there's an opportunity to work together. If your question is related to your KOHO account, please contact us from here.