Get in touch with our support team

We find that most questions can be easily resolved with our extensive Help Centre, so recommend checking that out first. If you can't find the answer you're looking for, our friendly and knowledgeable team of agents is available to help 7 days a week!

Here's how you can reach us through our in-app or web chat:

For mobile users

  • If you have the KOHO app downloaded already:

    1. Tap here

    2. Login

    3. Tap on the profile icon in the top left corner

    4. Scroll down to Support

  • If you have the KOHO app downloaded but are having trouble logging in:

    1. Tap here

    2. Tap Forgot Password

    3. Tap on the chat bubble in the top right corner

For web users

  • If you want to contact us from our web platform:

    1. Click here

    2. Click the chat bubble in the top right corner

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KOHO Customer Support


Interested in partnering with us? Send us a note at [email protected].

Lingering Questions?

See our FAQ section for advice and answers from the KOHO team.


Security Questions?

Do you suspect a fraud issue with your account? Reach out to us at [email protected].

Have you discovered a security vulnerability in our system? Let us know via our Vulnerability Disclosure Program, with details on how to reproduce the suspected issue.