Contact

Get in touch with our support team

We find that most questions can be easily resolved with our extensive Help Centre, so recommend checking that out first. If you can't find the answer you're looking for, our friendly and knowledgeable team of agents is available to help 7 days a week!

Here's how you can reach us through our in-app or web chat:

For mobile users

• If you have the KOHO app downloaded already:

  1. Tap here

  2. Login

  3. Tap on the profile icon in the top left corner

  4. Scroll down to Support

• If you have the KOHO app downloaded but are having trouble logging in:

  1. Tap here

  2. Tap Forgot Password

  3. Tap on the chat bubble in the top right corner

For web users

• If you want to contact us from our web platform:

  1. Click here

  2. Click the chat bubble in the top right corner