Back

Do Returns Affect Credit Score?

3 min read

Quan Vu

Written By

Quan Vu

Do Returns Affect Credit Score

Yes, returns can affect your credit score if you paid with a credit card.

When you return an item and get refunded on your credit card, this can impact your credit utilization ratio, which accounts for about 30% of your FICO Score.

The effect is typically temporary and most noticeable with larger purchases.

How credit card returns impact your score

When you return something you bought with your credit card, the refund process essentially reverses the original transaction. This can affect your credit in a few ways:

1. Your credit utilization decreases when the refund posts

2. This lower utilization could improve your credit score

3. The impact is most significant with big-ticket items

For example, if you have a $5,000 credit limit and you buy a $1,500 laptop that pushes your balance to $2,000 (40% utilization).

If you returned the laptop, it would drop your utilization to 10% which would be more beneficial for your score.

The refund timeline

Most returns don't affect your credit instantly. Here's what happens:

1. You return the item to the merchant

2. The merchant processes your return

3. The merchant sends a refund request to your card issuer

4. The refund posts to your account (can take 3-10 days)

During this waiting period, your credit utilization remains higher, so any credit score impact won't reverse until the refund fully processes.

What about negative balances?

If you've already paid your credit card bill before receiving the refund, you might end up with a negative balance.

This isn't bad, it just means your card issuer owes you money.

You can:

  • Use it for future purchases

  • Request a check or bank transfer for the overpayment

Don't skip your payment

An important warning: even if you're expecting a refund, still make your minimum payment by the due date.

Card issuers don't count pending refunds as payments, and missing a payment can seriously damage your credit score.

What happens to your rewards?

When you get a refund, you lose any reward points or cash back earned from that purchase. If you've already used those rewards, your rewards account might show a negative balance until future purchases bring it back to positive.

If you want to keep the rewards, consider accepting store credit instead of a card refund—but only if you'll use the store credit soon.

When returns matter most

Returns have the biggest credit impact when:

  • The purchase was large relative to your credit limit

  • Your credit utilization was already high

  • You have few credit accounts

Small returns on cards with high limits will barely register on your credit score.

Making returns work for your credit

Returns are part of the shopping experience, and understanding how they affect your finances is important. While returns can temporarily impact your credit utilization and score, the effect is usually minor and short-lived for most shoppers.

The key is to keep your overall credit habits healthy—make payments on time, keep utilization low, and monitor your credit regularly.

Note: KOHO product information and/or features may have been updated since this blog post was published. Please refer to our KOHO Plans page for our most up to date account information!

About the author

Quan works as a Junior SEO Specialist, helping websites grow through organic search. He loves the world of finance and investing. When he’s not working, he stays active at the gym, trains Muay Thai, plays soccer, and goes swimming.

Read more about this author