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Unconscious bias at the bank
Rounding it up
Simply put, unconscious bias is when a person unknowingly believes in a stereotype about a group of people due to their limited exposure to different demographics.
Banks and their employees are not immune to unconscious bias, and that often leads to racial profiling and acts of discrimination targeted towards Black and Indigenous people of colour.
Consequently, we’re left with a system that makes it difficult for BIPOC Canadians to conduct financial tasks, from opening a new account to getting a loan.
To combat unconscious bias, banks must implement a strategy that prioritizes both diversifying staff and having clear standards for service.
Neha Chollangi
Neha Chollangi currently is a reporter in Osoyoos, B.C covering local community news in the South Okanagan region. She is a recent graduate of the Ryerson School of Journalism.
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